About this role
Job summary
The Blood Sciences Office Clerk provides essential administrative and clerical support to ensure the efficient running of the Blood Sciences service. This includes maintaining accurate records, supporting data entry and report distribution, stock control and logistics, and communicating with healthcare professionals and service users. The role contributes to timely and accurate laboratory workflows, service quality and patient experience through efficient administration processes.
Main duties of the job
Supporting all departments within Blood Sciences with administrative duties including scanning and filing of documentation, stock control and rotation, general laboratory housekeeping, meeting organisation & minute taking,troubleshooting Maxims Pathology requests.
Responsible for quality control in reports distribution. To communicate with employees, GPs and other medical and nursing staff to answer questions, disseminate or explain information and address complaints. Sorting reports, letters, information, up-dates from all laboratory departments for distribution to wards, GPs, hospitals etc.
Operate office machines; photocopiers, scanners, personal computers and laminators.
Dealing with general telephone enquiries, advising GPs and other Healthcare Professionals on stock ordering.
Entering referral results for Blood Sciences
Assist with UKAS accreditation activities e.g contacting referral laboratories for UKAS status, maintaining records for calibration of pipette and weights.
Assist with any administrative activities for blood sciences in regards to service development and maintenance of the service.
About us
Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.
More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."
Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.
Job description Job responsibilities
To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy.
Person Specification
Education & Qualifications Essential
Good numeracy and literacy skills as demonstrated by a minimum GCSE grade C in English and Mathematics or equivalent qualifications
Desirable
GCSE or equivalent in at least one science subject
Skills, Knowledge & Abilities Essential
Ability to work under pressure to a high degree of accuracy. Ability to follow standard operating procedures and to work to or exceed minimum performance standards Good written and verbal communication skills at all levels, including with patients, relatives and fellow healthcare professionals. Ability to work with limited supervision Good general computer literacy. Ability to input and extract information from I.T systems.
Experience Essential
Previous use of IT systems
Desirable
Previous administrative or customer service experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Wye Valley NHS Trust
Address Blood Sciences Department
WVT Union Walk
Hereford
HR1 2ER
Employer's website https://www.wyevalley.nhs.uk/ (Opens in a new tab)