About this role
Job summary
We are looking for a Band 3 administrator to join our Specialist Pelvic Health Team. Hours: 22.5 hrs per week (Monday to Friday) Location: Longton Cottage Hospital, Stoke on Trent (Part hybrid working available once fully competent)
Be part of a dynamic, motivated team of administrators and Nurse Specialists. Play a vital role in supporting service users and ensuring their care journey runs smoothly. Enjoy a supportive environment with regular supervision and development opportunities.
This role is integral to our service as you may be the first point of contact for service users by phone, navigating them through their appointment pathway and supporting the smooth and efficient running of the service.
At the time of advertising, this role does not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK. For this reason, we are unable to sponsor anyone for a skilled worker visa for this role.
We are happy to accept applications from candidates who can prove their right to work in the UK or via alternative visa routes. Such applications will be considered alongside all other applications.
Main duties of the job
The successful candidates must have excellent computer skills with an eye for detail and accuracy. You will have access to patient records therefore compliance with our information governance policies and procedures is essential. Experience in the use of the RIO NHS clinical system is essential as this is used daily to facilitate the role.
You will need exceptional organisational skills and be committed to consistently delivering a high-quality service and be passionate about ensuring people who use our service receive good quality customer care.
This is a varied role where communication skills are key to all that we do as a large portion of this role is telephone based as well as face to face with our service users.
About us
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Job description Job responsibilities
This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:
Midlands Partnership University NHS Foundation Trust North Staffordshire Combined Healthcare NHS Trust University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service. Staffordshire and Stoke-on-Trent Integrated Care Board. This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
To respond to the initial request for support and information by phone and e-mail, from patients, carers, relatives, GP, PN, local government, commissioners, and the general public. Specialist Pelvic Health Team, Community Nurses, SN, SCN, HV, Community Hospital Staff, Community Mental Health teams, Social Care, AHP and the wider MPFT workforce
The post holder should be able to prioritise their own workload to ensure effectiveness and efficiency in delivering objectives whilst working with minimal supervision.
To provide a comprehensive administrative support service to the team and support the Office Manager with administrative duties including but not limited to:
Receiving and processing referral, sending out patient appointment letters, receiving phone calls from patients and the public, amending appointments, getting clinic documentation ready and processing documentation on return, safe handling of patient information, minute taking and the production and distribution of reports, consistent with Trust procedures and quality standards.
Supporting teams to collate quality assurance information including collating/uploading CQC evidence, supporting in the production of complaint reports.
To maintain and update all related filing systems, ensuring fully electronic storage & retrieval
Being proactive and able to demonstrate good organisational skills and excellent communication skills both in verbal and written correspondence.
To workflexibly to provide cover for colleagues in the event of absences.
Person Specification
Qualifications Essential
Good standard of general education including English and Maths at GCSE Grade C or equivalent or Functional skills (English and Maths) Level 2 RSA Stage III Word Processing / Text Processing or equivalent
Desirable
NVQ/ Level 3 Business administration
Experience Essential
Relevant experience in administration support role including dealing with telephone enquiries in a timely manner Experience of dealing with sensitive/distressing issues Previous experience of data input
Desirable
Experience of using Rio
Skills, Knoweldge & Abilities Essential
Demonstrate the ability to prioritise workload in order to meet deadlines Demonstrate an understanding of the importance of effective team working Demonstrate an understanding of the importance of confidentiality Demonstrate a high level of communication skills, both written and verbal Excellent organisational skills and work on own initiative Standard keyboard skills Proficient in the use of Microsoft Office packages e.g. Word, Excel etc. Provide training/advice to other team members on use of computer packages
Personal Attributes Essential
Demonstrate a willingness to undertake further training and identify own development needs Flexible and adaptable approach to work Ability to travel if required
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Midlands Partnership NHS Foundation Trust
Address Longton Cottage Hospital
Upper Belgrave Road
Longton
ST3 4QX
Employer's website https://www.mpft.nhs.uk (Opens in a new tab)