About this role
Job summary
Here at Alnwick Medical Group we have a team of approximately 80 members of staff working across our 4 sites, 12 of which are our Patient Support Reception Team.
An exciting new job opportunity for a Patient Support Team Receptionist has become available. We are looking for a friendly, flexible and proactive person to come and join us full time (37.5 hours per week).
The successful candidate will be required to work between the hours of 7.45am - 6.30pm Monday - Friday.
Main duties of the job
Main duties of the job
Greet patients and visitors to the practice
Book in, amend and cancel patient appointments
Receive and accurately record requests for home visits
Process and distribute eConsult requests from patients
Ensure the clinicians workload is evenly distributed
Respond or redirect patients to most appropriate care provider if necessary
Set-up of new patients onto the computer system
Advise patients of relevant charges for private services, accept payment and issue receipts for same
Ensure reception and waiting areas are kept neat and tidy
Answering incoming telephone calls, ensuring calls are documented and redirected accordingly
Undertake administration tasks as allocated on rota organised by the Patient Support Team Manager
Action start and end of day procedures
Check & respond to emails
To carry out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post
About us
Our mission statement at Alnwick Medical Group is "Better through successfully working together to provide a full range of primary care services for rural Northumberland"
Benefits include:
NHS Pension
Training Package
Recognised continuous service within the NHS
Generous annual leave
Access to Bluelight discounts
Job description Job responsibilities
The job role will involve welcoming patients and visitors to the practice, booking patient appointments, processing eConsult requests from patients, responding or redirecting patients to the most appropriate care provider if necessary, answering incoming telephone calls, ensuring calls are documented and redirected accordingly and to carry out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post.
Person Specification
Experience Essential
Excellent telephone manner, skilled in front of house working, good interpersonal and communications skills and the ability to handle difficult situations and work in a fast paced environment
Desirable
Knowledge and Skills of medical IT systems is advantageous
Qualifications Essential
GCSE (or equivalent) in Maths and English
Desirable
NVQ in Customer Service or Health related course GCSE or equivalent in IT
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Alnwick Medical Group
Address Infirmary Drive
Alnwick
Northumberland
NE66 2NL
Employer's website https://www.alnwickmedicalgroup.nhs.uk/ (Opens in a new tab)