About this role
Job summary
To provide general assistance to the practice team and project a positive and friendly image to patients and visitors, either in person or via the telephone. Welcome, assist and direct patients in accessing the appropriate service or healthcare profession in a courteous, efficient, and effective way.
Main duties of the job
Dealing with appointment, home visits and telephone requests.
Booking, amending, and cancelling patient appointments
Processing of repeat prescriptions in accordance to practice guidelines.
Initial contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
Filing and retrieving paperwork
Taking messages and passing on information
Keeping the reception area tidy and free from obstructions and clutter
Bring in path lab results and re-allocate where necessary.
Import GP to GP records.
Action admin emails and internal messages
Action mastercall out of hours reports
Run off paperwork, locate paper notes for deducted patients.
Enter new patients onto the system.
Enter change of address, name changes to the system
Action on-line registrations
Action Mother and baby discharges
Medical records for insurance companies
Carry out data entry for patient records.
Summarise new patient records.
Receive new patient paper notes from the health authority and entering them onto the system.
Scanning of post onto patient records
Coding
Emailing of sicknotes, referrals to patients and hospitals
Completing tasks sent from internal users.
Ensure patient confidentiality is kept at all times.
Complete annual mandatory training.
The above list of duties is not exhaustive and may be subject to change as deemed necessary.
About us
St Johns Medical Centre is located in the market town of Altrincham within the borough of Trafford, Greater Manchester.
We have a clinical team of 9 GP Partners, 5 Salaried GP's, 4 Practice Nurses, 2 HCA's & 1 Phlebotomist, all supported by a large reception and admin team.
Job description Job responsibilities
St Johns Medical Centre
Altrincham Health & Wellbeing Centre
31-33 Market Street
Altrincham
WA14 1PF
Job Title: Clinical Support Team
Reports to: Operations Manager / Office Manager
Job summary:
To provide general assistance to the practice team and project a positive and friendly image to patient and other visitors, either in person or via the telephone. Welcome, assist and direct patients in accessing the appropriate service or healthcare profession in a courteous, efficient, and effective way.
Person Specification
Experience Essential
Flexible approach to undertaking a wide variety of tasks Highly Motivated Experience of answering telephone calls in a high call volume environment Experience of working as part of a team Experience of Customer service
Desirable
Experience of working in a busy NHS environment Experience of clinical systems, Emis web, Docman and Accurx
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St Johns Medical Centre
Address 33 Market Street
Altrincham
Cheshire
WA14 1PF
Employer's website https://www.stjohnsmedicalcentre.co.uk (Opens in a new tab)