About this role
Job summary
An exciting opportunity has arisen to join our Endoscopy Booking Office team at Sunderland Royal Hospital.
You will be one of a small team of administrative booking officers, who will provide essential administrative functions, whilst interfacing with clinical and administrative staff, patients and the general public. Primarily providing administrative service to the Endoscopy Unit to support effective service delivery.
The Service supports many departments and Directorates throughout the Trust and you would be expected to carry-out a variety of administrative tasks to allow you to support clinical, nursing, and administrative teams.
The Endoscopy Unit consists of Consultants, Specialist Nurses, Nurses, HCAs, administrative booking officers and receptionists. The Endoscopy Booking Officer role consists of Outpatient Scheduling, working towards waiting list targets, liaising with patients and relatives over the telephone and booking patients in via our administration system.
Main duties of the job
Main duties of the role are to undertake clerical and administrative duties, supporting the provision of an efficient and effective service to the Division of Theatres Reception areas, booking teams, and all service users throughout the Trust.
You will greet patients, take phone calls, deal with queries, signpost or forward calls as required and book appointments. You will also contribute to effective communication links between all members of the Team, and associated Directorates and maintain accurate electronic information systems, with previous experience of Meditech Version 6 being desirable.
Proven all-round administration skills, excellent interpersonal and communication skills, and computer literacy are essential. Excellent organisational skills and time-management are also integral to the role.
You may be expected to work across sites, Trust-wide to support the needs of the Theatres Division.
The hours of this role are shift patterns during core business hours of Monday to Friday 07:00 to 18:00.
About us
Please add your telephone number to your application form so we can contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.
The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.
Job description Job responsibilities
Will be responsible for admin duties including taking telephone calls, booking appointments, cashing-up clinics, clinical correspondence preparation, and reception cover whilst providing admin duties to the clinical teams across the Division of Theatres.
PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.
Person Specification
Physical Skills Essential
Able to work flexibly in-line with the needs of the Service: 08:00-18.00, Monday to Friday, on a shift / rota basis.
Qualifications Essential
Basic Numeracy & Literacy Skills to Level 1 or equivalent. Basic IT skills. Educated to GCSE standard, at Grade A, B, C, or equivalent, or substantial experience in an NHS setting.
Experience Essential
Experience of working with the public. Experience of reception work. Experience of working in administration.
Desirable
Experience of using Meditech Version 6.
Skills & Knowledge Essential
Excellent organisational skills. Excellent keyboard skills. Excellent telephone and communication skills.
Desirable
Experience of working in a NHS Admin role / Reception area. Basic knowledge of NHS waiting time targets.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name South Tyneside and Sunderland NHS Foundation Trust
Address Trust Headquarters
Sunderland Royal Hospital
Sunderland
SR4 7TP
Employer's website https://www.stsft.nhs.uk (Opens in a new tab)