About this role
Job summary
Job Title: Clinical Rota & Capacity Coordinator
Contract: 1 Year Fixed term
Hours: Full time or part time hours available
Location: Harold Moody Health Centre, but the postholder may be required to work at any of Nexus locations.
Closing Date: 22 May 2026
Summary of role: We are looking for a skilled administrator/s with excellent attention to detail and ideally a good working knowledge of the EMIS appointment book to provide a key role within our at scale organisation. This role is critical in ensuring the correct capacity is available to our patients. You will be part of our existing clinical rota administrative team and will receive full induction and training.
Please note that candidates must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role. Therefore applications requiring visa sponsorship cannot be considered.
Main duties of the job
The post-holder will:
PLANNING AND SCHEDULING:
Ensure the accurate and timely input of the Nexus appointment
book for all clinical teams including attached staff minimum of 6
weeks in advance at all time:
-adding block sessions, meetings, triage, in line with
cluster/site/Nexus wide requirements
MONITORING
Proactive day to day appointment book management and
monitoring for example:
-having an overview of the appointments numbers available
-identifying and escalating potential capacity issues to the cluster
leads
Be responsible for the approving and management of annual leave
of clinical teams in accordance with the annual leave policy
COORDINATION AND EFFECTIVE COMMUNICATION
appointments are clearly marked on the appointment book and
communicated to the relevant staff members (i.e. within the rota
team, cluster leads, access hub management) around capacity needs.
About us
Nexus was formed in 2016 with the merging of a number of established local practices in north Southwark.We look after a practice population of 76,000 patients spread across our 9 sites. The overall aim of Nexus Health Group is to provide a clinically excellent service to our patients, recognising the needs of our local population and to provide a learning and developmental environment for our staff. Our clinical approach is based on a foundation of clinical excellence, clinical leadership and clinical governance. We are a well recognised training organisation.
Our 9 sites across north Southwark are geographically close and well served by local transport hubs at London Bridge, Elephant & Castle and Canada Water.We share a single patient list but our patients are attached to a specific site and are looked after by local multidisciplinary teams which include GPs, Nurses, Physicians Associates, Paramedics, ANPs and Pharmacists. These site based teams are supported by Managers and administration staff, as well as centralised HR, IT, Clinical Administration and the Senior Management Team.
All our sites function as traditional practices with a Site Manager and GP partners working in the practice. All sites are involved in GP training and increasingly training the wider AHP team such as nurses and PAs. Nexus works closely with the local PCN with 2 partners as Clinical Directors.
Job description Job responsibilities
COORDINATION AND EFFECTIVE COMMUNICATION
Ensure annual leave and triage cover and any changes that might affect
appointments are clearly marked on the appointment book and
communicated to the relevant staff members (i.e. within the rota
team, cluster leads, access hub management)
Be responsible for co-ordinating appointment book and clinical
provision for access hub and liaise with administrative staff and leads
around capacity needs.
Liaise with Site Managers and front desk teams over appropriate
appointment book usage
Registrar and other trainee timetables management to ensure timely
changes in accordance to the standard registrar appointment
schedules
Coordinate timetable tutorials for registrars, PAs, Paramedics and
allied health professionals when required
CPDs coordination to factor in capacity and appointments numbers
LOCUM BOOKING
Plan with the Cluster Clinical Governance lead to ensure adequate
access provision to minimise locum usage
Where necessary agree and arrange locum cover
Monitor and track locum usage as per Nexus Financial Control policy
DATA MANAGEMENT
Liaise with the data team to provide monthly demand and capacity
access reports for the Nexus Monthly Assurance Dashboard
To monitor DNAs and work with Operational Teams and Patient
Engagement teams to reduce and minimize DNAs
OTHER
To be the cluster lead for access and rota implications for service
development and any centralising of services
To liaise with Target leads over capacity required for target work,
chronic disease management, screening and immunisation work and
ensure proactive management of clinical capacity to help meet
targets
To work with patient engagement leads on optimising the patient
experience around access.
To work with the Nexus IT team and digital leads around developing
and extending digital access for our patients and a digital first
approach where appropriate.
To work with the Nexus IT team and digital leads in developing
appropriate priority access for vulnerable patients.
Person Specification
Qualifications Essential
Minimum 3 GCSE grade A-C, Or equivalent, to include English Language, or relevant experience. Working knowledge of primary care and appointment systems Effective organisational skills within a primary care environment Proven interpersonal skills and the ability to effectively negotiate Working knowledge of the EMIS appointment book IT Proficient
Desirable
Communication and relationship skills Self-motivated and pro- active team player with good interpersonal skills.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Nexus Health Group
Address Medical Centre
60 Thurlow Street
London
SE17 2GN
Employer's website https://nexushealthgroup.nhs.uk/ (Opens in a new tab)