About this role
Job summary
We require an enthusiastic, organised and flexible individual to support reception duties within the Combined Day Unit at University Hospitals of Derby and Burton (UHDB) NHS Foundation Trust. The Combined Day Unit primarily sees patients who are undergoing chemotherapy treatment.
Responsibilities of this role will include reception duties, administration and clerical support for the scheduling of patients requiring appointments, dealing with queries via phone, email and face to face from patients, relatives and wider teams.
This is a very busy role therefore we are looking for a candidate who is resilient, organised and has a 'can do' attitude.
Main duties of the job
Ensuring patients are arrived into the department with a welcome. Using computer systems to support the arrival and discharge of patients Dealing with patient records, filing and scanning notes Using a variety of computer systems Escalating any patient queries to the relevant person Maintaining a warm and welcoming reception area for patients Ability to multitask and think on your feet Liaising with patients, relatives and wider teams via telephone, email and face to face
Closing date of applications: 19 May 2026
Interview date: 2 June 2026
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
Development opportunities, both professional and leadership development On-going support from recruitment to when you join our team and beyond. Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes Key Facts:
We see on average 4810 OP appointments a day. We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week. An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country. Our hospitals admit an average of 195 emergency patients daily. Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres. We are one of only 7 Trusts nationally with more than 50 operating theatres. We carry out more than 140 elective procedures each working day. UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Job description Job responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipImpacts of the changes to the UK immigration policy | NHS Employers
Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).
Person Specification
Qualifications Essential
Evidence of good literacy skills and numeracy skills
Desirable
GCSE Level C Maths and English
Experience Essential
Customer service experience
Desirable
Previous Hospital Admin experience in a reception setting
Skills Essential
Evidence to be able to work on own initiative but also as part of a team
Desirable
Telephone skills Basic IT skills Good communication skills Ability to plan and organise own workload within a changeable environment Ability to work under pressure
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals of Derby and Burton NHS Foundation Trust
Address Royal Derby Hospital
Uttoxeter Road
Derby
DE22 3NE
Employer's website https://www.uhdb.nhs.uk/ (Opens in a new tab)