About this role
Job summary
An exciting opportunity has arisen within the Quality, Safety and Patient Experience Directorate, Welsh Ambulance Services NHS Trust, for a Listening To People Administrator. The post is full time 37.5 hours on a permanent basis in our newly implemented structure. The base will be at either Matrix One - Swansea or Beacon House - Cwmbran. To be confirmed on appointment. Please note that the job description is subject to change owing to the introduction of the new Listening To People regulations.
Main duties of the job
Provide administrative support on specific projects within the Listening To People team, liaising directly with the Listening To People Coordinator.
Be the first point of contact in receiving and registering complaints from the public and any queries or requests for information from both internal and external stakeholders.
Provide administrative support across all of the Listening To People functions, providing opportunities for the postholder to gain a wide knowledge and experience base.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and/or Knowledge Essential
NVQ level 3 in Business and Administration or equivalent qualification / experience. RSA Stage II typing / word processing qualifications or equivalent.
Experience Essential
Experience of working in an administrative environment, including co-ordinating diaries/rotas and allocating tasks, as well as dealing with complex queries.
Desirable
Experience of working in a Health Service environment.
Values Essential
Able to demonstrate the Trust values. Self-Motivated. Flexible approach to work. Team player, and able to work as part of a team. Able to work on own initiative.
Aptitude and Abilities Essential
Good telephone manner. Excellent communication skills. Advanced keyboard / word processing skills. Familiar with Microsoft Office packages. Ability to work under pressure. Ability to meet deadlines. Ability to suggest changes to administrative practices to improve performance of the team.
Desirable
Ability to speak Welsh.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Welsh Ambulance NHS Trust
Address To be confirmed
Matrix One - Swansea, or Beacon House – Cwmbran
NP44 3AB
Employer's website https://www.ambulance.wales.nhs.uk/en/5 (Opens in a new tab)