About this role
Summary As a Welcome and Service Team Member, you will be joining the Outdoor Welcome Team based in our large Lake Head car park in Wasdale. The site welcomes 300,000 people a year, most of whom will head up England’s highest mountain, Scafell Pike. The Lakes has led the way in helping people enjoy the outdoors for years and the rest of the country has looked to us when developing their own offer. Putting the National Trust on your CV is something employers will always be impressed by.
Salary: £13.25 per hour
Contract Duration: Fixed term for12 months
Hours: 956 hours per year. This role is based on annualised hours, where the number of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the 12-month period.
Working Pattern: The successful candidate will work between 2 and 3 days each week through the main visitor season. Whilst it won’t be every weekend, it is important to know that there is a high amount of weekend and bank holiday working. That’s when the most visitors are about, and that’s when you can make the biggest impact!
Interview Date: Friday 29th May at Wordsworth House & Garden, Main Street, Cockermouth, CA13 9RX
If there are any questions about this role, please do not hesitate to email: .uk
What it's like to work here The successful candidate will join Lucy and her team as the face of our organisation. We often say that a visitor may spend their whole day on National Trust land but never realise it - but we aim to change that by engaging with our visitors with a warm welcome and the ability to offer the advice that can turn a good day out into a great one.
You will be supported by experienced team members who will help train and develop you. You will be given the time to become comfortable and confident in your new role, and will gain a real understanding of your main site in Wasdale, but also our other valleys in Borrowdale and Buttermere as part of a wider North and West Lakes Team.
Click here to find out more about this location Wasdale | Lake District | National Trust
What you'll be doing You'll use your passion for the outdoors to help visitors get the most out of their trip. Putting yourself in the visitors, shoes you'll make the right recommendations and offer the right advice.
You'll use your understanding and knowledge of the work we are doing to help keep the Lakes special for everyone, and will communicate that through stories to help the public understand who we are and what we do.
Growing support for the National Trust is important, as it helps fund the conservation work we do. You will help the team to promote membership, volunteering and other ways that our visitors can help us keep this area special and safe for future generations to enjoy.
Who we're looking for We'd love to hear from you if you're:
customer focused with an understanding of the importance of great servicea team player, but also can work on your own initiativewell organised and adaptablewilling to learn new skillshave a positive attitude The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salaryFree entry to National Trust places for you, a guest and your children (under 18)Rental deposit loan schemeSeason ticket loanEV car lease scheme (for roles that meet the salary criteria)Perks at work discounts such as gym memberships, shopping discount codes, cinema discountsHoliday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.Flexible working whenever possibleEmployee assistance programmeFree parking at most Trust places Click here to find out more about the benefits we offer to support you.