About this role
Job summary We have an exciting opportunity to join our administration team as a Receptionist within the Dental Radiology Department at the Leeds Dental Institute. We are seeking a motivated, enthusiastic team player who enjoys working in a fast-paced environment. The appointed individual will provide administrative support to colleagues and the clinical team, and help to deliver a high standard of service. They will work within our patient reception, booking appointments, answering telephone calls and supporting patients to access and attend the service in an efficient manner. The suitable candidate should be a friendly, welcoming, and helpful representative of our department and the NHS.
Main duties of the job The candidate will work in the Dental Radiology department within a diverse, inclusive and collaborative team who are friendly and supportive. They will work closely with other members of our small administrative team and also alongside the clinical team consisting of Radiographers, Dental Nurses and Radiologists. A full induction and training will be provided with a period of mentorship to support introduction to a new role.
The department working hours are Monday - Friday 08:30 - 17:00.
This advert may close once sufficient applicants have applied.
About us The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time.
Our vision is to provide the highest quality specialist and integrated care.
We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page.
Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.
Job description Job responsibilities Why you should join our Team
Come and join our diverse workforce and become part of The Leeds Way sharing our vision and values. Leeds Teaching Hospitals NHS Trust is one of the largest acute health providers in the UK and based in one of the fastest growing and vibrant cities in the north.
At Leeds Dental Hospital we aim to be a fair, inclusive and supportive CSU with positive caring teams who are champions of the Leeds Way values. Our Trust values of being patient-centred, collaborative, fair, accountable and empowered make us different from other Trusts and we see this as a strength, as well as a responsibility. We offer employees a range of value propositions such as job security, possible flexible working, nursery care, pension scheme, cycle to work scheme, option to purchase additional annual leave, salary sacrifice scheme + more.
Main Duties To provide reception duties to the Leeds Dental Institute Radiology Department.
To attend to patients both in person and on the phone, managing their referrals and booking in their appointments.
Support patients and clinical team by providing administrative support and through strong communication skills.
Work as team to deliver a high standard of service and ensure a positive patient experience.
Maintain Trust Standards in interactions with all colleagues, patients and clinical staff.
What you will bring to the role KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
Qualifications
Literate and numerate Experience
Previous Clerical Experience (desirable) Previous Reception/Customer Care Experience (desirable) IT Skills/computer literate. Willing to undergo job training as required on a range of Patient Administration and other Systems. Participate in in-service and mandatory training Participate in annual performance appraisal with commitment to agreed PDP (Personal Development Plan)
Special Knowledge
Insight into role and responsibilities of post Be fully conversant with Medical Records policies and procedures and have complete understanding of standards to be achieved. Be aware of key indicators and service level agreements within the department. Disposition / Attitude
Able to work as part of a multidisciplinary team Able to work on own initiative, within agreed departmental guidelines Committed to working with people Professional attitude Practical Skills
Good interpersonal skills Effectively communicate with patients and team members
Please see the attached job description for further information about this vacancy.
About Leeds Teaching Hospital NHS Trust Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:
Patient-centred Collaborative Fair Accountable Empowered
All our actions and endeavours will be guided and evaluated through these values
We’re committed to recruiting exceptional people to deliver outstanding services across Leeds Teaching Hospitals NHS Trust and helping every colleague reach their full potential. We’re looking for a compassionate, inclusive, and collaborative leader who shares our values and can build strong partnerships. We warmly invite applications from people from a variety of backgrounds and sectors, and are especially keen to hear from individuals from a minority ethnic background. We’re dedicated to creating a diverse and inclusive environment where everyone feels valued, supported, and has a true sense of belonging, as we work together to deliver the best in healthcare to the people of Leeds and beyond.
Sponsorship Eligibility To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.
Person Specification
Qualifications Essential
Literate / Numerate
Desirable
NVQ2 in Customer Care or equivalent
Experience Essential
IT Skills
Desirable
Admin or Clerical Experience ECDL or equivalent
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Leeds Teaching Hospitals
Address Leeds Dental Institute
Leeds
West Yorkshire
LS2 9LU
Employer's website https://www.leedsth.nhs.uk/ (Opens in a new tab)