About this role
Job summary
Join our team as a key player in delivering seamless patient journeys across Yeovil and Musgrove Park Hospitals.The Booking Officer will provide efficient and effective administrative and booking support for Yeovil District Hospital, Musgrove Park Hospital, and the wider workforce, based at Wynford House in Yeovil.
In addition, you'd offer reception support to the Outpatients Department at Yeovil District Hospital when required, as directed by the manager, to ensure smooth service delivery.
This role requires flexibility, strong organisational skills, and the ability to carry out a broad range of administrative tasks while working confidently across multiple hospital systems.
Main duties of the job
Deal with day to day correspondence, provide a booking service to patients and other parties in a friendly and professional manner.
Receive telephone calls, accepting messages on behalf of team members and taking appropriate action where necessary.
Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner.
Reception duties in Outpatients YDH.
Process referrals and arrange appropriate outpatient appointments.
Participate in team and Trust meetings as requested.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
Flexible working options to help you balance work and lifeNHS pension scheme for long-term financial securityGenerous annual leave allowance to recharge and relaxA strong focus on career development to help you grow and achieve your potentialAdditionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job description Job responsibilities
Please see attached Job Description and Person Specification for further details of duties and responsibilities.
Please note this role is based at Wynford House, Lufton Way, Yeovil with occasional shifts at Yeovil District Hospital covering Outpatient reception
The shift pattern is Monday - Friday 8.30am - 4.30pm with 30 minute break
Person Specification
Qualifications Essential
5 GCSEs or equivalent qualifications including English Language Grade A - C. NVQ level 3 in Business Administration or Customer Service or equivalent qualifications or relevant experience.
Experience Essential
Proven experience of providing customer focussed service. Proven experience in an administrative role. Proficient IT skills including keyboard skills and experience of Microsoft packages. Proven experience of effective communication including with distressed, anxious or angry individuals and able to escalate where appropriate.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Somerset NHS Foundation Trust
Address Yeovil District Hospital
Higher Kingston
Yeovil
Somerset
BA21 4AT
Employer's website https://www.somersetft.nhs.uk/ (Opens in a new tab)