About this role
Job summary
General Practice Support Specialist
Salary: £55,259 £62,197 full-time equivalent
Contract: Permanent
Working pattern: 1 full-time equivalent role but we are flexible on number of hours for the right candidate(s). We offer hybrid working, 2 days at Osprey Court, South Bristol, with occasional travel across Bristol, North Somerset and South Gloucestershire (BNSSG)
Please note that we are unable to offer work sponsorship. If you require sponsorship, we kindly request that you dont proceed with your application.
As a General Practice Support Specialist, youll be part of our General Practice Support team, providing practical advice and guidance to GP practices and Primary Care Networks (PCNs) across BNSSG.
This is a varied, hands-on role focused on helping practices run well and stay resilient- from financial reviews and workforce efficiencies to care navigation, onboarding and supporting new staff, and preparing for CQC inspections.
Youll also work more intensively with practices supported through the Access, Resilience & Quality (ARQ) programme, helping teams strengthen leadership and culture, improve CQC readiness and outcomes, develop sustainable financial strategies, and use demand and capacity insights to support local resilience across PCNs and localities.
Main duties of the job
Key responsibilities
Providing input and expertise to deliver projects as needed, typically these could include operational optimisation, sustainability options and workflow efficiencies.
Working seamlessly alongside the One Care (OC) team, ICB departments, external providers and practices themselves to deliver projects and solutions relevant to the challenges being faced within General Practice organisations. This includes identifying and managing risk and project outcomes.
Providing support to OC teams and practices to ensure attention is given to the correct priorities
Project management and coordination of relevant resources
Develop resources, where necessary, to assist practices in service and financial optimisation
Relationship management and benefits realisation working with the practices and associated colleagues
Developing, with support, the services and/or information required for key practice requirement
Reporting and ensuring the senior team is kept up to date on progress and risk management
Delivering operational change and quality improvement initiatives, as required
Working with practices and PCNs to maximise contractual delivery and income
About us
One Care is the general practice (GP) federation for Bristol, North Somerset, and South Gloucestershire (BNSSG)and the representative body for general practice in our health system. We help our member practices and Primary Care Networks (PCNs)run strong, sustainable businesses by providing practical support, cost-savings and expertise across finance, digital, operations, business intelligence, human resources (HR)and communications.
Alongside our support services, we represent general practice through our membership of the BNSSG Integrated Care Board (ICB) and our GP Collaborative Board (GPCB),which provides a forum for general practice to shape system priorities and influence decisions.Our15Clinical Leads provide leadership to support integration between general practice, community and acute services.
We also deliver projects and programmes that support innovation, improve ways of working, or solve challenges faced by general practice and their patients. As a Community Interest Company (CIC),we only take on contracts that benefit general practice and surplus income is reinvested into member services and helps keep our subscription fees as low as possible.
Our 66 member practices care for nearly a million people and span inner city, rural and coastal areas of affluence and high deprivation. As one of the largest GP federations in the UK, we have a deep understanding of the shared challenges and opportunities faced by general practice, and their diverse perspectives.
Job description Job responsibilities
Job Description
Role title
General Practice Support Specialist
Location(s)
The post will be based at Osprey Court in South Bristol but there may be a requirement to work across the Bristol, North Somerset and South Gloucestershire (BNSSG) area.
We have a hybrid working policy which requires staff to work a minimum of 2 days in the office, within general practice or at locations of our system partners.
Job Purpose
The General Practice Support team offer advice and guidance to all practices and PCNs in the BNSSG area. This is a wide range area of work but includes these specific topics:
Financial reviews
Workforce efficiencies
Care navigation
New staff support (6 sessions)
Practice resilienceand sustainability
CQC preparation
The team also works more intensively with practices under the Access, Resilience & Quality (ARQ) programme (ICB funded). Aimed at practices under threat, the team assist in management & cultural development, CQC inspection upgrades, developing financial strategies, demand & capacity audits and facilitation of PCN and locality resilience programmes
Job profile
Main duties and responsibilities
This role is responsible for
Providing input and expertise to deliver projects as needed, typically these could include operational optimisation, sustainability options and workflow efficiencies.
Working seamlessly alongside the One Care (OC) team, ICB departments, external providers and practices themselves to deliver projects and solutions relevant to the challenges being faced within General Practice organisations. This includes identifying and managing risk and project outcomes.
Providing support to OC teams and practices to ensure attention is given to the correct priorities
Project management and coordination of relevant resources
Develop resources, where necessary, to assist practices in service and financial optimisation
Relationship management and benefits realisation working with the practices and associated colleagues
Developing, with support, the services and/or information required for key practice requirement
Reporting and ensuring the senior team is kept up to date on progress and risk management
Delivering operational change and quality improvement initiatives, as required
Working with practices and PCNs to maximise contractual delivery and income
Line management responsibility
None
Responsible to
Director of General Practice Support & Operations
Budget Holder
Salary
Pay band F
PERSON SPECIFICATION
QUALIFICATIONS AND EXPERIENCE
Essential
Experience of working at a management or supervisory level in General Practice
Proven analytical, numeracy and IT Literacy skills
Desirable
Degree level education
Recognised project management qualification or equivalent level of experience
Recognised quality improvement and/or change management qualification or equivalent level of experience
Experience in the design, development, and implementation of NHS projects
Knowledge of EMIS
Knowledge of and recent experience of current developments in NHS
PERSONAL QUALITIES, SKILLS AND ATTRIBUTES
Essential
Excellent oral and written communication skills, interpersonal skills, relationship building skills
Able to work effectively within diverse groups and teams, demonstrating sound leadership capabilities in managing change.
Capacity to communicate effectively with others, employing skills to motivate, negotiate and influence
Able to use skills to encourage innovation and collaborative working.
Motivated by the provision of high-quality patient care
Motivated by a drive for improvement at all times
Positive attitude towards innovation and change. Adaptable and able to respond to a changing situation.
A strong sense of self awareness and how personal style affects the way colleagues react
Facilitative and supportive management style, ensuring commitment and influence across the wider health community
Flexible approach to work
Desirable
Able to monitor and evaluate project work in order to facilitate the achievement of project objectives while ensuring projects are kept to agreed timetables and budgets
Person Specification
Qualifications Essential
Experience of working at a management or supervisory level in General Practice Proven analytical, numeracy and IT Literacy skills
Desirable
Degree level education Recognised project management qualification or equivalent level of experience Recognised quality improvement and/or change management qualification or equivalent level of experience
Experience Essential
Experience of working at a management or supervisory level in General Practice Proven analytical, numeracy and IT Literacy skills
Desirable
Experience in the design, development, and implementation of NHS projects Knowledge of EMIS Knowledge of and recent experience of current developments in NHS
Employer details Employer name One Care (BNSSG) C.I.C.
Address Unit 5 Osprey Court
Hawkfield Business Park
Whitchurch
BS14 0BB
Employer's website https://onecare.org.uk/ (Opens in a new tab)