About this role
Job summary
The Business Support Officer provides high quality administrative, governance and coordination support to the Senior Management Team. The role strengthens the effectiveness of the senior team by supporting meetings, documentation, tracking, and operational administration across strategic and organisational priorities.
Working closely with the Business Manager, the post holder will provide proactive executive support, assist with digital and service improvement activity, support governance and compliance processes, and undertake a range of administrative and coordination duties to ensure the smooth running of the organisation.
Main duties of the job
The Business Support Officer will provide high quality administrative, governance and coordination support to the Senior Management Team.
Key duties include providing proactive PA and executive support, coordinating meetings, preparing agendas, papers and notes, and tracking actions to completion. The post holder will support the organisation and maintenance of governance, compliance and audit documentation, ensuring accurate record keeping, version control and secure information management.
The role includes operational and administrative support such as invoice processing, maintaining logs and liaising with suppliers and contractors regarding routine queries.
The post holder will provide practical support to digital and service improvement initiatives, including drafting internal and external communications, creating guidance documents and standard operating procedures, collecting screenshots and usage data, and maintaining project trackers and action logs.
The role requires confident use of Microsoft Office and includes using Microsoft Forms for internal data collection and supporting simple workflow improvements using Microsoft Power Platform tools, under guidance.
The post holder will work flexibly across both sites, maintain confidentiality at all times and contribute to a culture of professionalism and continuous improvement.
Please see attached Job Description for full details.
About us
Marriott's Medical Practices is a GP partnership serving a combined population of approximately13,000 patients across two sites in Norfolk: Taverham Surgery and Bacon Road Medical Centre.
We are committed to delivering safe, effective and patient centred primary care, with a strong focus on access, continuity, quality and innovation. We provide a full range of core GP services, alongside enhanced and locally commissioned services, working closely with our Primary Care Network, community services and wider NHS partners.
Our multidisciplinary team includes Partners, salaried GPs, nurses, healthcare assistants, pharmacists, paramedics, administrative and patient services staff, supported by a robust management, governance and quality framework. Collaborative working, respect and continuous learning are central to our culture.
We place strong emphasis on clinical governance, patient safety, workforce wellbeing and service improvement, using data and feedback to shape how care is delivered.
Marriotts Medical Practices is actively progressing digital transformation, including the use SystmOne, SystmOne and digital triage and document management systems, to improve patient access, efficiency and staff experience while maintaining high information governance standards.
As an employer, we aim to provide a supportive, inclusive and forward-thinking working environment, promoting professional development, teamwork and high-quality care for our local population.
Job description Job responsibilities
Main Duties and Responsibilities
Executive and Senior Management Support
Provide proactive PA and administrative support to the business manager and wider senior management team as requiredCoordinate diaries meetings and appointments including preparation of agendas papers and action logsTake accurate meeting notes and ensure actions are recorded tracked and followed upDraft correspondence briefings reports and presentations as requestedAct as a point of contact for internal and external stakeholders in relation to assigned workstreams
Governance Compliance and Quality Support
Support the preparation and organisation of governance compliance and audit documentation such as policies CQC evidence and internal auditsMaintain document registers review schedules and version controlCollate evidence packs and supporting documentation under directionEnsure records are maintained securely and in line with information governance and data protection requirements
Digital and Service Improvement Support
Provide practical support to digital and service improvement initiatives across the practicesAssist with drafting staff and patient communications guidance notes and standard operating proceduresCollect screenshots usage data and supporting evidence for digital systems and projectsCreate and manage Microsoft Forms and Microsoft Sway for internal non patient data collectionSupport simple task automation and workflow improvements using Microsoft power platform tools under guidanceMaintain project trackers logs and action plans to support delivery
Finance and Operational Administration
Process invoices maintain invoice logs and support timely submission for paymentLiaise with suppliers and contractors regarding routine administrative queriesAssist with collation of information for financial reporting enhanced services and audits as directedMaintain organised electronic filing systems to support operational efficiency
The role does not include financial sign off or budget responsibility
General Duties
Work flexibly across both practice sites as requiredMaintain strict confidentiality at all timesContribute positively to a culture of continuous improvement professionalism and teamworkUndertake any other duties appropriate to the role as agreed with the Business ManagerPlease see the attached full Job Description.
Person Specification
Skills & Knowledge Essential
Excellent organisational and time management skills Strong written and verbal communication skills High level of accuracy and attention to detail Ability to manage multiple tasks and priorities effectively Confident user of Microsoft Office, including Outlook, Word, Excel, PowerPoint Familiarity with Microsoft Forms and Microsoft Sway Familiarity with Microsoft Power Platform tools e.g. Power Automate, or a clear ability and willingness to learn
Personal Attributes Essential
Professional, calm and reliable proactive and well organised Able to work independently and use initiative Positive, flexible and solutions focused approach to work
Values and Behaviours Essential
The post holder will be expected to demonstrate: Commitment to patient confidentiality, safety and quality Integrity, discretion and professionalism Respect for colleagues, patients and stakeholders A positive and adaptable approach to change
Experience Essential
Experience providing administrative, PA or executive support in a busy office environment Experience coordinating meetings, documentation and action tracking Experience handling confidential and sensitive information appropriately
Desirable
Experience working in NHS primary care or a healthcare environment Experience supporting governance, compliance or audit processes Experience supporting digital, transformation or service improvement projects Basic understanding of finance or invoice processing Experience developing simple workflow improvements or automations
Qualifications Essential
4 GCSEs, grade 4 to 9 or equivalent
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Taverham Partnership
Address Taverham Surgery
Sandy Lane, Taverham
Norwich
Norfolk
NR8 6JR
Employer's website https://www.taverhampartnership.co.uk/ (Opens in a new tab)