About this role
Job summary
Our Practice Manager is retiring after 20 years and we are looking for a dynamic and motivated manager with exceptional interpersonal and leadership skills to join us.
We are a teaching and training practice with 3 GP partners and a Clinical Pharmacist Partner, committed to delivering excellent patient care to our 11,000 patients.
We envisage that this post will start in September 2026.
Full-time or part-time (minimum of 30 hours over 4-5 days).
Main duties of the job
The Practice Business Manager is responsible for the overall leadership and oversight of operational management of the practice, including HR, premises/facilities management, supporting the complaints process and ensuring regulatory compliance. They will manage the practices overall performance andfinances with support from other members of the management team.
They will also work closely with the partners on business development and strategy, negotiate contracts and identify new systems and opportunities and develop services to enhance patient care and staff wellbeing. They will also work collaboratively with our PCN.
The successful candidate will be approachable and promote a positive work culture. They will also be proactive, innovative and solutions focussed, with the ability to prioritise the varied workload of the role.
Experience in managing teams, compliance and HR is essential, along with strong IT skills.
Full-time or part-time (minimum of 30 hours over 4-5 days).
About us
We are a stable partnership of 3 GP partners and a Clinical Pharmacist partner, with a friendly team. We have a low staff turnover and pride ourselves on being a practice family where we all get along!
We are an established Teaching and Training practice and are involved with the UEA medical school Years 1 & 2 students and Year 5 Cambridge students.
The practice is part of the Mid-Norfolk Primary Care Network (PCN) which is made up of local GP practices, working together with the aim of improving healthcare for the community and reducing health inequalities for its patients.
Our CQC rating is Good (2018).
Job description Job responsibilities
a) Oversee the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.
b) Oversee the HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.
c) Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
d) Ensure employment law and legislation is adhered to.
e) Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working.
f) Provide support and advice to the partnership and keep them updated on practice matters.
g) Keep up to date with developments and changes within primary care.
h) Manage payroll and pensions, ensuring accurate reporting and submissions.
i) Work closely with the Partners on financial planning, budget setting and forecasting.
j) Ensure the practice explores all opportunities to maximise income and reduce expenditure.
k) Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.
l) Oversee the significant event and complaints processes, in line with current legislation and guidance.
m) Manage contracts and maintenance for services and equipment.
n) Oversee the review and update of all practice policies and procedures.
o) Lead and coordinate projects within the practice.
p) Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT).
q) Coordinate the practice development plan and business continuity plan.
r) Deal with the preparation of business cases for new services and provide project management, as required.
s) Ensure on-going CQC compliance.
t) Ensure the practice maintains compliance with its NHSE contractual obligations.
u) Provide advice and support to the staff and the partnership to ensure effective team working.
v) Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.
w) Facilitate partners and practice meetings and maintain an up-to-date action plan.
x) Support the management of the Patient Participation Group.
y) Manage estates and facilities, including health and safety aspects and risk assessments.
Person Specification
Qualifications Essential
Literacy and numeracy skills sufficient to manage a small to medium sized business
Desirable
Educated to degree level in healthcare or business Leadership and/or management qualification
Experience Essential
Experience of managing multidisciplinary teams Experience for financial management, including forecasting and budgeting Experience of successfully developing and implementing projects Experience of HR processes, workforce planning and development Experience of performance management including appraisals, staff development and disciplinary procedures
Desirable
Experience of working in a practice management role Experience of QuickBooks accounting Experience of working in a healthcare setting NHS/primary care and/or general practice experience Relevant health and safety experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Theatre Royal Surgery
Address 27 Theatre Street
Dereham
NR19 2EN
Employer's website https://www.theatresurgery.com/ (Opens in a new tab)