About this role
Job summary
To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.
Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).
Main duties of the job
The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Typing letters, reports and associated documentation as required
b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
c. Managing all enquires in an effective manner
d. Maintaining an accurate referrals database
e. Actioning all incoming email
f. Processing letters as requested
g. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
h. Inputting data into the patients healthcare records as necessary
i. Processing referrals using the electronic referral system (ERS)
j. Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms
k. Clinically coding data on Systm1
l. Answering incoming phone calls, transferring calls or dealing with the callers request appropriately
m. Managing all administrative queries as necessary
n. Carrying out system searches as requested
o. Maintaining a clean, tidy, effective working area at all times
Supporting all clinical staff with general administrative tasks as requested
About us
We are looking for an enthusiastic team player to join our practice team at Wolverhampton Road Surgery.
We have an excellent GP and Nursing Team and a supportive and efficient administrative team.
Candidates should be good communicators with a track record for delivering excellent customer care and have the ability to work under pressure.
Current list size 10100
EMIS Clinical System
Confidentiality is integral to this role.
Previous General Practice experience and secrearial essential
Full training for the role will be provided.
Flexibility is required for holiday and sickness cover of colleagues.
Job description Job responsibilities
The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Typing letters, reports and associated documentation as required
b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
c. Managing all enquires in an effective manner
d. Maintaining an accurate referrals database
e. Actioning all incoming email
f. Processing letters as requested
g. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
h. Inputting data into the patients healthcare records as necessary
i. Processing referrals using the electronic referral system (ERS)
j. Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms
k. Clinically coding data on Emis
l. Answering incoming phone calls, transferring calls or dealing with the callers request appropriately
m. Managing all administrative queries as necessary
n. Carrying out system searches as requested
o. Maintaining a clean, tidy, effective working area at all times
Supporting all clinical staff with general administrative tasks as requested
Person Specification
Qualifications Desirable
Keyboarding/typing qualification equivalent to RSA 3/OCR Advanced text/word processing or equivalent proven typing skills to a high standard (or working towards) Audio Typing Qualification Experience of using a patient information system AMSPAR
Experience Essential
Experience working as a Medical Secretary Committed to quality customer care/delivering excellent customer service. Ability to communicate accurately verbally and in writing with a wide range of people. Effective interpersonal skills Able to work with minimal supervision following set procedures. Ability to prioritise workload. Able to work to deadlines. Flexible approach to work and adaptable to change. Ability to work as a member of a team Knowledge of computer packages: Word, Excel, Outlook and Powerpoint. IT skills Knowledge of Data Protection and Caldicott Principles and understanding the requirement to maintain confidentiality Ability to use discretion and maintain confidentiality
Desirable
xperience working in GP Practice/Primary Care
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Wolverhampton Road Surgery
Address Wolverhampton Road Surgery
Wolverhampton Road
Stafford
ST17 4BS
Employer's website https://www.wolverhamptonroadsurgery.nhs.uk/ (Opens in a new tab)