About this role
Job summary
We have an exciting opportunity for 2 motivated and well organised individuals to join our already established Radiology central bookings team located at County Hall, Taunton. We have one full time position at 37.5 hours per week and one part time position at 22.5 hours per week
The job role involves providing high quality bookings service for patients and in line with internal guidelines and within national targets.
This is very busy role with a high volume of calls and would suit a customer care driven individual who is able to use their initiative and have the ability to cope with the demands of the service and work effectively as a team member.
Main duties of the job
To be the first point of contact answering inbound calls/making outbound calls to patients, referrers, relatives, carers and other members of staff routinely throughout each day.
Proactively engage with clinicians/GPs/staff and patients to enable effective patient flow through the pathway.
To manage patient lists operating in accordance with national and local targets ensuring efficient and effective use of out-patient slots.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
Flexible working options to help you balance work and lifeNHS pension scheme for long-term financial securityGenerous annual leave allowance to recharge and relaxA strong focus on career development to help you grow and achieve your potentialAdditionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job description Job responsibilities Please see attached Job Description & Person Specification for further details of duties and responsibilities.
Person Specification
Qualifications Essential
ECDL or equivalent NVQ2 in customer care, Medical terminology, or administration or equivalent
Desirable
Please see the attached JD
Experience Essential
Please see the attached JD
Additional Criteria Essential
Please see the attached JD
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Somerset NHS Foundation Trust
Address County Hall
The Crescent
Taunton
Somerset
TA1 4DY
Employer's website https://www.somersetft.nhs.uk/ (Opens in a new tab)