About this role
Job summary
We are seeking two full-time motivated and organised Clerical Officers to join our busy Childrens Scheduling Team. This is an excellent opportunity to contribute to the smooth running of essential administrative services that support the delivery of high-quality care for children and young people. As part of the team, you will play a key role in ensuring theatre sessions are scheduled efficiently, helping to provide a positive experience for patients and their families. We are looking for candidates who: 1.Have strong organisational and administrative skills 2. Possess excellent communication and interpersonal abilities 3. Are able to work accurately under pressure in a busy environment 3. Demonstrate a caring and professional approach when dealing with children and families
Main duties of the job The successful candidates will provide essential administrative support within the Childrens Scheduling Team, helping to ensure that theatre llists run smoothly and efficiently. On a day-to-day basis, you will: 1. Book, amend, and cancel patient operations using NHS systems, ensuring accuracy at all times 2. Manage incoming calls and emails, responding to queries from parents, carers, and healthcare professionals in a professional and compassionate manner 3. Maintain and update patient records in line with data protection and confidentiality standards 4. Liaise with clinicians and other departments to resolve scheduling issues and ensure effective communication 5. Monitor theatre list availability and escalate any capacity or demand concerns 6. Carry out general administrative tasks such as data entry, and processing correspondence 7. You will play a key role in supporting the delivery of timely care by ensuring children and families receive the correct documentation at the right time, contributing to a positive patient experience.
About us
The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time.
Our vision is to provide the highest quality specialist and integrated care.
We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page.
Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.
Job description Job responsibilities For questions about this job, contact:
Sabbah Akram/Katie Reid Scheduling Co-ordinators [email protected] / [email protected] - 0113 3926482
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
Qualifications
Literate and numerate
Education to GCSE grade 4 (C) standard or equivalent
Good command of spoken and written English
NVQ 2 or equivalent level of knowledge /experience in an office or customer care environment
Knowledge/Experience
IT skills including keyboard and data entry, with the ability to demonstrate proficiency in the use of software
Knowledge of relevant administrative systems and clerical procedures pertaining to the department (acquired through job training)
Previous clerical experience - this could include school/college work experience
Work experience in a health or social care setting (desirable)
Previous reception/customer care experience (desirable)
Training
Commitment to undergo job training as required on:
A range of Patient Administration and other Systems.
Participate in in-service and mandatory training
Participate in annual performance appraisal with commitment to agreed Personal Development Plan (PDP)
Special Knowledge
Insight into role and responsibilities of post
Be fully conversant with Trust policies and procedures and have complete understanding of standards to be achieved.
Be aware of key indicators and service level agreements within the department.
Disposition / Attitude
Able to work as part of a multidisciplinary team
Able to work on own initiative, within agreed departmental guidelines
Professional attitude
Practical Skills
Good interpersonal skills
Effectively communicate with patients and team members
THE LEEDS WAY VALUES
Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:
Patient-centred
Collaborative
Fair
Accountable
Empowered
All our actions and endeavours will be guided and evaluated through these values
Additionally the following are core values which relate specifically to this post:
The jobholder will place a high value on the quality of service by ensuring that all documentation is received, checked and processed appropriately, in line with departmental procedures
Respect the contribution of all members within the team/department and the importance of working together to ensure a high standard of patient care
Recognise the importance of Data Protection and confidentiality
Be aware of what information can be disclosed to staff, patients and other agencies
Integrity, openness and honesty
Able to work across both Trust main sites
Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.
By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change.
WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnership’s ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition.
Please see the attached job description for further information about this vacancy.
About Leeds Teaching Hospital NHS Trust Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:
Patient-centred Collaborative Fair Accountable Empowered
All our actions and endeavours will be guided and evaluated through these values
We’re committed to recruiting exceptional people to deliver outstanding services across Leeds Teaching Hospitals NHS Trust and helping every colleague reach their full potential. We’re looking for a compassionate, inclusive, and collaborative leader who shares our values and can build strong partnerships. We warmly invite applications from people from a variety of backgrounds and sectors, and are especially keen to hear from individuals from a minority ethnic background. We’re dedicated to creating a diverse and inclusive environment where everyone feels valued, supported, and has a true sense of belonging, as we work together to deliver the best in healthcare to the people of Leeds and beyond.
Sponsorship Eligibility To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.
Person Specification
Qualifications Essential
Literate / Numerate
Desirable
NVQ2 in Customer Care
Experience Essential
Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry)
Desirable
ECDL or equivalent
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Leeds Teaching Hospitals
Address Leeds General Infirmary
Leeds
West Yorkshire
LS1 3EX
Employer's website https://www.leedsth.nhs.uk/ (Opens in a new tab)