About this role
Job summary
Our friendly general practice is seeking a part time receptionist / administrator to join our team to provide a good standard of primary care service to our patients .
Main duties of the job
Good communications , friendly personality, pleasant and a desire to assist patients with their problems and queries .
The job includes referrals and administrative duties to ensure the smooth running of the practice
About us
Our practice consist of 3 GPs , 2 Practice Nurses and a HCA . The Practice also has the services of a Physiotherapist , Pharmacist and a Physician Associate
Job description Job responsibilities
Job responsibilities:
Reception duties:
Knowledgeable in the use of the telephony system and Emis Clinical Web Booking appointments for patients in the responsible slots available Answering the telephone and ensuring care navigation protocols are followed to enable an appropriate appointment or referral Accepting requests for repeat prescriptions, checking prescription box for repeat prescription requests Advising and encouraging patients to register on the NHS app or to use the practice website to book appointments, order repeat prescriptions and for any other queries Sorting the manual post Monitoring correspondences on the practice email ensuring it is read filed in the proper folders for further actions and completion by nominated staff members. Photocopying insurance medicals and reports whenever necessary Request from Patients via Accurx are dealt with appropriately or tasked to the clinicians appropriately Sending messages to patients according to GDPR rules via Accurx and e-mails Participating in any audits Filing results, letters etc from emails and any other relevant documents into patients' notes Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge in the petty cash book Recall of patients who needs to attend clinical management of patients in the QOF registers Recall of patients for child immunisations , screening procedures , flu and other immunisations Maintaining the safeguarding ,learning disability ,mental (SMI)register. Attending Multi Disciplinary meeting according to nominated roles. Participating in PPG meetings , Safeguarding and others
Additional duties:
Arranging staff weekend and bank holiday rota Responsibility for organising cover for holidays, sickness and compassionate leave Helping new reception staff and training of new reception staff
Person Specification
Experience Essential
Previous experience in a receptionist, administrative, or customer-facing role Experience of dealing with members of the public in a busy environment Experience handling confidential and sensitive information
Desirable
Previous experience working in a GP practice or NHS environment Experience using clinical systems such as EMIS Web or SystmOne Experience with appointment systems, repeat prescriptions, and patient queries
Qualifications Essential
> GCSE or equivalent in English and Maths >Competent in IT systems (e.g. Microsoft Office, email, data entry)
Desirable
Previous experience working in a GP practice or NHS environment Experience using clinical systems such as EMIS Web or SystmOne Experience with appointment systems, repeat prescriptions, and patient queries
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Crabbs Cross Medical Centre
Address 39 Kenilworth Close
Crabbs Cross
Redditch
Worcestershire
B97 5JX
Employer's website https://www.themedicalcentrecrabbscross.nhs.uk/ (Opens in a new tab)