About this role
· Responsible for the management and successful delivery of assigned projects teams for key client accounts
· Serve as the primary communication link between the client and laboratory operations
· Interpret and communicate technical information to project team while managing project stakeholder requirements
· Work with lab operations to initiate, plan and organize, and monitor/control required study activities in accordance with awarded work package
· Actively manage the completion of study activities to ensure timeline, financial and quality objectives are met
· Create and maintain project tracking tools to ensure all parties are clear on expectations and responsibilities and maintain accountability for all study activities
· Drive follow up on all action items assigned to a project team and stakeholders
· Manage client expectations- provide client with project updates, project related financial updates, and obtain feedback on implementation of work scope
· Take appropriate actions and escalate to appropriate Eurofins and client management as needed if services and projects deviate from expectations
· Manage documentation of project communication, including management of protocols, methods, meeting agendas and minutes and other client deliverables
· Track financial aspects of projects including FTE utilization, and purchase order and invoice management
· Document successes, challenges, and lessons learned throughout project execution
· Organize and facilitate client visits and audits. Prepare and present at client meetings as the assigned project manager as appropriate
· Support sales efforts in the bid process to gain repeat, and/or new, long-term business as needed
· Work seamlessly with Business Development team to onboard opportunities and set projects up for successful execution
The ideal candidate would possess :
· Excellent communication skills- with oral and written
· Strong organization and attention to detail
· Prior project management or customer service experience in a scientific field
· Computer skills- Experience utilizing MS Office including MS Project, Excel, or other project organizational tools. Experience utilizing a Laboratory Information Management System (LIMS) is a plus.
· Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies (GMP knowledge a plus)
· Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
Basic Minimum Qualifications :
· High school diploma or equivalent; Bachelor's degree in science (Chemistry, Biology, Biochemistry ) Business minor or MBA preferred
· Minimum 3 years of project management or customer service experience in a scientific field preferred
· Authorization to work in the United States indefinitely without restriction or sponsorship
Position is full-time, Monday - Friday, 8:00am - 5:00pm. Candidates currently living within a commutable distance of Portage, MI are encouraged to apply.
Excellent full time benefits including comprehensive medical coverage, dental, and vision optionsLife and disability insurance401(k) with company matchPaid vacation and holidaysEurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.