About this role
Location: Domino’s World Resource Center; 30 Frank Lloyd Wright Dr, Ann Arbor, MI 48105 Pay: Up to $24/hr, based on qualifications and experience, plus bonusSchedule: Monday- Friday 12:00 pm - 8:00 pm The Senior Customer Support Representative supports US Supply Chain Center operations across all time zones by working with franchisees, stores, and supply chain centers from a centralized team at Domino's World Resource Center. Customer Support responsibilities include processing orders, managing credits, and communicating with stores to ensure smooth daily operations.
Main responsibilities
Customer Service & Credit Management
Support inbound phone calls Prepare orders in warehouse management system and prepare pertinent reports for loading and production Order processing including processing orders from customers and ensuring accurate ordering to the Supply Chain Centers, completing manual store orders, and manage add on's/change requests Coordinate and share corporate, marketing, and other company information to the stores Maintain filing system for invoices, reports, and other customer-related information Support school lunch orders Maintain credit management for the customer and lead credit review process via SAP/Credit Tracker Manage stock out, stock out communication and redelivery High School diploma/GED Minimum 1 year of Customer Service experience, bookkeeping, or general accounting experience Ability to work independently and as a team Excellent communication, interpersonal and organizational skills Ability to handle multiple tasks Experience with Microsoft Office software Bilingual preferred Ability to work a flexible shift/schedule Benefits:
Paid Holidays and Vacation Medical, Dental & Vision benefits that start on the first day of employmentNo-cost mental health support for employee and dependentsChildcare tuition discountsNo-cost fitness, nutrition, and wellness programsFertility benefitsAdoption assistance401k matching contributions 15% off the purchase price of stock Company bonus This is an onsite position in our World Resource Center located in Ann Arbor, MI.
All your information will be kept confidential according to EEO guidelines