About this role
We are seeking a strategic and hands-on Senior Web Experience Manager to own the content strategy, experience design, and performance optimization of the ServiceNow.com homepage—our digital front door. This role will define and execute the homepage vision globally, including all regional variants (French, Japanese, etc.), ensuring visitors immediately understand who ServiceNow is, what we do, and the value we provide. The ideal candidate brings expertise in brand storytelling, demand generation, conversion optimization, and data-driven testing, with the ability to balance strategic thinking with tactical execution in a high-visibility, fast-paced environment.
This is a senior individual contributor role requiring both strategic vision and hands-on execution capabilities to drive homepage performance and support key marketing initiatives including product launches, global events, and integrated campaigns.
Responsibilities:
Homepage Strategy & Vision
Define and own the content strategy and experience approach for the ServiceNow.com homepage (US-Global) and all regional homepage variants, ensuring alignment with brand positioning, marketing campaigns, and business objectivesDevelop a strategic roadmap for homepage evolution that balances evergreen brand storytelling with time-bound campaigns (product launches, events, seasonal initiatives)Drive innovation in how the homepage brings the ServiceNow brand to life through rich storytelling, visual design, interactive experiences, and compelling messaging that bridges brand awareness and demand generationEstablish frameworks and best practices for homepage content planning, messaging hierarchy, audience targeting, personalization, and optimizationStay ahead of digital experience trends and competitive landscape to ensure the homepage remains best-in-classContent Planning & Execution
Lead the planning, creation, and launch of homepage content experiences that support marketing campaigns, product launches, global events, and brand initiativesPartner closely with Corporate Marketing, Integrated Marketing, Product Marketing, Brand, Product Management, Studio (Design), Publishing, and Localization teams to translate marketing strategies into compelling homepage experiencesDevelop content briefs, messaging frameworks, and layout recommendations that effectively communicate ServiceNow's value proposition to diverse audiencesManage homepage content calendar, balancing competing priorities and ensuring seamless transitions between campaigns while maintaining brand consistencyCollaborate with Studio to create visually compelling, on-brand homepage designs that drive engagement and convey brand narrativeWork with Localization and regional marketing teams to ensure homepage experiences are regionally relevant and effective across all global marketsPerformance Optimization & Testing
Own homepage performance metrics including engagement rates, bounce rate, scroll depth, content engagement, click-through rates, and influenced conversionsDesign and execute comprehensive testing strategies (A/B tests, multivariate tests, personalization experiments) to continuously improve homepage performanceAnalyze homepage data using Adobe Analytics and other tools to identify optimization opportunities, user behavior patterns, and areas for improvementImplement personalization and targeting strategies to deliver relevant experiences to different audience segments (e.g., by industry, role, buyer journey stage)Monitor competitive benchmarks and industry best practices to inform optimization strategiesReport on homepage performance, test results, and recommendations to senior marketing leadership and the Web Experience ManagerStakeholder Collaboration & Leadership
Serve as the primary point of contact and subject matter expert for all homepage-related initiatives and decisionsBuild strong relationships with senior marketing leaders including SVPs and CMO, coordinating approvals for high-visibility homepage changesLead cross-functional collaboration with Corporate Marketing, Integrated Marketing, Product Marketing, Field Marketing, Events, SEO, and Analytics teamsAdvocate for customer needs and user experience best practices while balancing marketing objectives, brand requirements, and technical constraintsProvide thought leadership on homepage strategy, content trends, and optimization approaches to influence broader web experience decisionsPartner with Product Management teams to communicate business requirements for CMS capabilities that support homepage needsOperational Excellence
Establish operational workflows and governance processes for homepage content planning, approvals, publishing, and performance reviewsManage homepage project timelines, ensuring on-time delivery of campaign launches and content updatesMaintain documentation of homepage strategies, content guidelines, testing results, and performance insightsProactively identify risks, dependencies, and issues, escalating to the Senior Manager of Web Experience as needed You Have:
8+ years of experience in digital marketing, web content strategy, web experience management, or related fieldsProven track record of owning high-traffic, high-visibility web properties and driving measurable improvements in engagement and conversionDeep expertise in brand storytelling, messaging strategy, and creating web experiences that effectively communicate value propositionsStrong understanding of the intersection between brand awareness and demand generation, with ability to craft experiences that serve both objectivesExpert-level knowledge of conversion rate optimization (CRO), A/B testing, multivariate testing, and personalization strategiesHighly analytical with demonstrated ability to interpret web analytics, derive insights, and translate data into actionable optimization strategiesStrategic thinker who can develop long-term vision while remaining hands-on with day-to-day executionExceptional stakeholder management skills with experience collaborating with and presenting to senior executives (VP, SVP, C-level)Strong project management capabilities with ability to juggle multiple priorities in a fast-paced, dynamic environmentExcellent communication skills, capable of articulating strategies, recommendations, and results to diverse audiencesSelf-starter with high degree of autonomy, sound judgment, and ability to make decisions independently while knowing when to escalateTechnology and Domain Expertise:
Extensive hands-on experience using web content management systems for planning, authoring, and publishing content—Adobe Experience Manager (AEM Sites) strongly preferredExpert-level proficiency with web analytics platforms (Adobe Analytics strongly preferred) and ability to build dashboards, analyze user behavior, and measure content performanceStrong experience with testing and optimization platforms (Adobe Target strongly preferred) including test design, audience segmentation, and results analysisUnderstanding of SEO best practices, web accessibility standards (WCAG), and how they inform homepage content and design decisionsFamiliarity with personalization engines, audience targeting strategies, and marketing automation integration (e.g., Marketo)Knowledge of emerging web technologies, AI-driven personalization, and dynamic content capabilitiesPreferred Experience:
B2B enterprise or SaaS marketing experience strongly preferredExperience managing homepage or high-visibility web properties for global brandsBackground supporting product launches, major marketing campaigns, global events, and executive-level communications through web channelsExperience working with global, multi-regional teams and adapting content for different markets and culturesJoin Us
This is an exciting opportunity to own the digital front door for one of the world's leading enterprise software companies. If you are passionate about brand storytelling, data-driven optimization, and creating exceptional homepage experiences that drive business impact, we invite you to apply.
For positions in this location, we offer a base pay of $155,400 - $272,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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