About this role
The Team Leader, HR Operations will be responsible for overseeing the day-to-day functions of the HR Operations team and ensuring that all HR processes and procedures are executed efficiently and accurately while providing feedback to the team.
Main responsibilities
Manage HR Operations Team
Lead the day-to-day operations of the HR Operations team to provide exceptional customer service Provide ongoing training opportunities for members of the team to ensure individual development goals are met Monitor workload across the HR Operations team and reassign where necessary to maintain efficiency Collaborate with department leadership on goal setting and career development for the team Provide feedback on team member contributions and identify areas of opportunities Serve as Tier 2 HR Operations escalation point for case resolution when necessary Recruit, hire, and lead the onboarding of new HR Operations team members Manage the company’s legal and federal compliance solutions
Lead HR Operations Continuous Improvement Process
Partner with HR Operations Specialist and HR Operations Associate to evaluate and modify current processes and procedures to increase HR Operations efficiency Partner with HR Operations Specialist and HR Operations Associate to develop procedures for new HR Operations processes and co-lead implementation Partner with HR Operations Specialist and HR Operations Associate to lead key HR Operations projects including HCM implementations/upgrades, year-end processing, etc. Analyze marketplace trends to identify opportunities for process improvements and consult with leadership to improve results Solicit feedback from HR Operations customers and foster an environment of continuous improvement
HR Operations Case Management and Support
Provide HR Operations support (data entry and case management) for all corporate and marketplace transactions when necessary Process sensitive corporate data entry
Quality Assurance and Compliance
Assess trends for Tier 0 (Self Service), Tier 1 (Triage, Routine Tasks, and Data Management), Tier 2 (Nuanced Tasks & Sensitive Data Changes), Tier 3 (Complex Tasks, and HRBP and COE escalation) support Develop and maintain all documentation and training for Tier 0, 1 and 2 Bachelor’s degree preferredMinimum 3-5 years experience with human resources and/or payroll 1-2 years experience with Case Management/Call Tracking Software1-2 years experience with PeopleSoft HCM Database or equivalent Proficient in Microsoft Office products including Word, Excel, PowerPoint, and VisioStrong analytical mindset with an interest in improving HR operations through technology or process refinementStrong interpersonal skills, written and verbal communication, and a service mindset required Excellent customer service skills Excellent presentation skills Attention to detail All your information will be kept confidential according to EEO guidelines.