About this role
The Opportunity
We're building something special in Singapore. CRM and Industry (CRM & I) Solutions is a prime go-to-market motion for ServiceNow, and we need a leader who can roll up their sleeves to grow both the business and the team.
This isn't a role where you'll manage from the sidelines. You'll be in the field with your team, winning deals in Financial Services, Telecommunications, and Public Sector while developing the next generation of solution consulting talent. You'll partner directly with the Singapore and Asia Sales Leader and collaborate across our APAC CRM & I and Asia and Korea Solution Consulting Teams to drive real impact.
What You'll Do
Build the Business
Be hands-on in strategic deals across Financial Services, Telecommunications, and Public SectorPartner with the Asia CRM & Industry Sales Leader to drive pipeline and accelerate winsShape our go-to-market approach for CRM solutions (Service, Sales, CPQ, Field Service) and Industry SolutionsConnect the dots between customer challenges and ServiceNow's platform capabilitiesGrow the Team
Lead, coach, and develop a team of Solution Consultants across Asia and KoreaBuild a talent pipeline and hire great people as we scaleCreate an environment where your team does the best work of their careersCollaborate with the broader APAC CRM & Industry SC team to share expertise and best practicesDrive Excellence
Set the standard for how we engage customers and demonstrate valueEnsure your team delivers compelling, outcome-focused solutionsBalance day-to-day execution with longer-term capability building What You Bring
7+ years leading pre-sales teams, ideally in enterprise softwareTrack record of being both a player and a coach – you can win deals and develop peopleExperience in Financial Services, Telecommunications, or Public Sector is a strong plusAbility to engage credibly from technical architects to C-suite executivesComfort with ambiguity and a bias for action in fast-moving environmentsUnderstanding of how AI is transforming enterprise workflows and customer engagementHow We Work
At ServiceNow, we're guided by four values that shape everything we do:
Win as a Team: We see bridges, not walls. We cross them together to deliver brilliant results.
Wow Our Customers: Customers are at the centre of our world. Their challenges are our opportunities.
Create Belonging: We lead with empathy. The best part of you is you.
Stay Hungry and Humble: Our best work is what we're doing next. We never stop learning.
What Success Looks Like
In this role, you'll know you're succeeding when:
Your team is winning in priority verticals and the Asia CRM & Industry business is growingYour Solution Consultants are developing, thriving, and choosing to build their careers hereSales partners actively seek out your team because you make them betterYou're contributing to the broader APAC team's success, not just your own patch Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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