About this role
Reporting to the Global Sales Manager, in the Healthcare division, the Inside Sales Specialist is responsible for managing a defined portfolio of clients, processing orders, preparing and sending proposals, and ensuring smooth execution of sales agreements remotely. This role focuses on building and maintaining strong relationships with clients, supporting Business Developers with client insights and order management, and tracking sales activities in the CRM system.
This position plays a key role in ensuring client satisfaction, timely order fulfilment, and achieving revenue targets through effective portfolio management.
Key Responsibilities:
Account Management & Client Support
Manage a defined portfolio of clients, serving as the primary point of contact.Maintain and strengthen relationships with clients, ensuring satisfaction and addressing their needs promptly.Understand client requirements to provide tailored solutions.Quoting & Sales Execution
Prepare and send proposals and quotations on time.Follow up on offers to drive approvals and contract signings.Support clients through the sales process remotely, addressing questions and clarifying terms.Ensure timely closure of contracts to meet revenue targets.Sales Reporting & Pipeline Management
Maintain up-to-date client records and pipeline in CRM systems.Track key metrics such as order status, renewal dates, and revenue forecasts.Provide regular updates and reports to management on portfolio performance.Support to Business Development
Assist Business Developers by providing client insights, preparing preliminary offers, and supporting follow-ups.Coordinate with Business Developers to ensure seamless handover and alignment on account strategy.Process orders received by Business Developers’ customers, ensuring all details are accurately reported.Track sales activities on CRM system to ensure proper reporting.Skills
Sales & Communication Skills
Excellent verbal and written communication skillsStrong persuasion and negotiation abilitiesActive listening and needs-analysis skillsProfessional phone, email, and video-meeting presenceOrganizational & Analytical Skills
Strong time management and prioritization skillsAbility to manage multiple leads and accounts simultaneouslyData-driven mindset with the ability to track KPIs and pipelinesTechnical & Digital Skills
Proficiency with CRM systems (e.g., Dynamics)Comfortable with sales tools, video conferencing, and MS Office / Google WorkspaceAbility to quickly learn new products and systemsInterpersonal & Behavioral Skills
Customer-focused and solution-oriented mindsetResilience and persistence in a target-driven environmentAbility to work independently and as part of a teamAdaptability and openness to feedback Background & Experience
2 years previous experience in inside sales, customer service, business development, or account supportExperience in B2B sales is preferredTIC industry experience is a strong advantageExposure to lead qualification, quoting, order processing, or account managementEducation
Bachelor’s degree in business, Sales, Marketing, Economics, Chemistry, Pharmacy or related field.Equivalent professional experience may substitute formal educationLanguage & Cultural Skills
Italian; Fluency in English; additional languages are a strong advantageAbility to work in an international or multicultural environment We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal!
Find out more on our Careers page: https://careers.eurofins.com/
Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over 37 years, Eurofins has grown from one laboratory in Nantes, France to ca. 65,000 staff across a decentralised and entrepreneurial network of more than 950 laboratories in over 1,000 companies across 60 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
In 2024, Eurofins generated total revenues of EUR 6.95 billion, and has been among the best performing stocks in Europe over the past 20 years.