About this role
The Vice President of Customer Support is a critical leadership role within the Customer Success organization at Restaurant365. The role is responsible for shaping and executing the vision, strategy, and day-to-day operations of all customer-facing support functions. The mission: ensure every customer interaction, whether human-led or powered by AI, delivers a seamless, efficient, and outcome driven experience. This role requires a seasoned leader with deep experience in scaling SaaS and AI-enabled support organizations, ideally within fast-paced, high-growth environments. The ideal candidate is not only passionate about innovation and the restaurant industry but also driven to inspire exceptional performance and elevate the customer experience at every touchpoint. Reporting directly to the Chief Customer Officer, this leader will collaborate cross-functionally with Product, Engineering, Sales, Marketing, and Customer Success to build a world-class support operation that drives customer loyalty and business growth.