About this role
As our Client Technical Support Agent, you will deliver software support to clients and respond promptly to both routine and emergency support requests, from clients and team members.
You will have the opportunity to:
Troubleshoot product and technical issuesAssess severity and scope of issues, inquiries, and requests.Communicate with clients by phone and emailLog and manage all client-related issues in our Client Relationship Management (CRM) tool (Salesforce)Escalate complex issues to technical and product teams with complete and accurate informationManage customer and user configurationsEducate and empower customers to maximize the use of products, tools, and servicesStay current on all product and service updatesMonitor system status and communicate issues internally and externallyInitiate proactive customer communicationsApply Knowledge-Centered Service (KCS) practices, including maintaining knowledge articles for internal and external useDocument solutions in reusable articles to support future issue resolutionFoster relationships between customers and the Experian brand through every interaction.
2+ years' experience with research and reconciliation skillsBachelor's degree is beneficial2+ years' experience in Healthcare IT, Healthcare technical support, or Healthcare SaaS industrySalesforce proficiency is beneficial Benefits/Perks:
Great compensation package and bonus planCore benefits including medical, dental, vision, and matching 401KFlexible work environment, ability to work remoteFlexible time off including volunteer time off, vacation, sick and 12-paid holidaysExplore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.htmlAt Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.
Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.